Refund policy

Your rights

Our goods come with guarantees under the Australian Consumer Law that can't be excluded. If something has a major problem, you're entitled to a replacement or refund, plus compensation for any other reasonably foreseeable loss or damage. If the problem isn't major, you're entitled to have it repaired or replaced.

These rights apply to everything we sell, including sale items, and nothing in this policy takes them away.

Something wrong with your order?

If your item arrives faulty or damaged, or isn't what we described, we're sorry! Just email us at manager@arlpawe.com with your order number, what's wrong, and a photo if you can. We'll sort out a repair, replacement or refund for you.

If there's a problem with your item, we'll cover reasonable return postage costs, so hang on to your postage receipt.

Changed your mind?

We're not required to take back items if you've simply changed your mind, but we're happy to for full-priced items within 7 days of receiving your order, as long as they're unused and in their original condition and packaging.

We can't do change of mind returns or refunds on sale items.

For change of mind returns, you'll need to cover the return shipping, and the original shipping cost isn't refunded. We suggest using tracked and insured postage, as we can't be responsible for items lost or damaged on the way back to us.

How to send something back

Flick us an email at manager@arlpawe.com with your order number and why you're returning it. Please get in touch before sending anything so we can let you know where to send it.

Once your return arrives and we've had a look, we'll let you know what happens next. Approved refunds go back to your original payment method.